Frequently Asked Questions

You will receive an order confirmation from us at the email address you provided during the checkout process. This confirmation will include your order number and the products you ordered.

If you haven't received an order confirmation, please check that you provided the correct email address during your order or check your spam folder.

When you add one or more products to your shopping cart, you'll immediately see the shipping costs. These are determined by product type and the total order amount. You can, of course, also remove products from your shopping cart.

In the Netherlands and Belgium, orders over €90 are delivered free of charge. For orders to be delivered to France, a minimum order amount of €300 applies.

In the Netherlands, Belgium, and Germany, orders over €90 are delivered free of charge. In France, this applies to orders over €300.

Robohome offers the following payment methods: iDeal, Bancontact, Klarna, VISA, MasterCard, Maestro, American Express, PayPal, Billink, and bank transfer.

For schools and businesses, a pro forma invoice can be sent in advance so the order amount can be transferred in advance. For this, please contact service@robohome.nl.

Absolutely! If you visit the RoboHome website, you'll see that the address in your internet browser begins with "https" (instead of the usual "http"). This ensures that ordering from RoboHome is extra secure.

Once your order has been shipped, we will send you a confirmation as soon as possible to the email address you provided during the ordering process.

Once we've shipped your order, we'll send you an email confirmation. This message will also include your Track & Trace code. This way, you'll always know where your package is.

If you haven't received your order after a few days, please check your tracking information to see if it was delivered to a nearby delivery point.

You can change your mind up to 14 days after receiving the product. Please let us know as soon as possible if you wish to cancel your order. We will then provide you with instructions on how to return the product.

After you order one or more products from RoboHome, we'll ship them as quickly as possible. We do this through a parcel delivery service. If you're not home when the delivery driver arrives, they'll let you know they've been there and indicate when they'll return. These days, delivery services do this online. You can check this via the tracking information you received from us by email. Often, you can choose a (different) day/time that suits you via the delivery service's website.

If you haven't received a message from us a week after placing your order, please contact us via our contact page or by email at service@robohome.nl. We will then update you on your order status as quickly as possible.

For this, please see "Shipping and Returns." You'll find the link to "Shipping and Returns" by scrolling all the way down the page.

For this, please see "Shipping and Returns." You'll find the link to "Shipping and Returns" by scrolling all the way down the page.

You can contact us up to 7 days after placing your order via the contact form or by email at service@robohome.nl. Please also include your order number, your discount code, and your IBAN account number and the corresponding name in your account. We will then transfer the discount to your IBAN account number.

You can easily download the invoice yourself. Follow these steps:
1. Go to My Account
2. Log in with your credentials
3. Go to My Invoices
4. Select the correct order
5. Click the down arrow (on the right)
6. Click Download Invoice

U kunt direct contact opnemen met de klantenservice van Ecovacs via telefoonnummer 020-8082908. Dit nummer is bereikbaar van maandag tot en met vrijdag van 8 tot 17 uur. Je kunt ook een bericht via e-mail sturen naar service-nl@ecovacs-europe.com . U wordt dan zo snel als mogelijk geholpen.

De volgende Ecovacs modellen zijn met een smartphone of tablet te besturen: Deebot M88, Deebot R95, Deebot R96 en Deebot R98.

Let op: deze modellen zijn alleen compatible met:
- iPhones 5/6/7 met iOS 9.0 of hoger
- Android devices met OS 4.0 en hoger

Uw smartphone of tablet moet voldoen aan de volgende vereisten of uw Ecovacs robot te kunnen besturen:
- iPhones 5/6/7 met iOS 9.0 of hoger
- Android devices met OS 4.0 en hoger

Let op: alleen de volgende Ecovacs modellen zijn te besturen met een smartphone of tablet: Deebot M88, Deebot R95, Deebot R96 en Deebot R98.

Up to 16 cameras can be connected to each base station.

Yes, you can use multiple Homebases in your home, and you can handle them in the same Eufy account.

No, each Homebase can control a (separate) collection of devices. However, if you have multiple Homebases in your house, then each Homebase only controls the devices which are coupled to that specific Homebase. You can control multiple Homebases via 1 Eufy account.

U kunt direct contact opnemen met de klantenservice van Robomow via telefoonnummer 0900-7626669 (€0,50/gesprek). Dit nummer is bereikbaar van maandag tot en met vrijdag van 9:00 tot 19:00, en op zaterdag van 10:00 tot 16:00. Je kunt ook een bericht via e-mail sturen naar contact.nl@robomow.eu . U wordt dan zo snel als mogelijk geholpen.

Graag verwijzen we u hiervoor naar de volgende webpagina van Robomow: https://support.robomow.com/hc/nl/articles/207372179-Hoe-installeer-ik-de-Robomow-

Graag verwijzen we u hiervoor naar de volgende webpagina van Robomow:
https://support.robomow.com/hc/nl/categories/200908581

Graag verwijzen we u hiervoor naar de volgende webpagina van Robomow: https://support.robomow.com/hc/nl/categories/200813811

Graag verwijzen we u hiervoor naar de volgende webpagina van Robomow: https://support.robomow.com/hc/nl/categories/200692735