Shipment and returns

Shipping
RoboHome will ship your package as soon as possible after receiving your payment. You can track the shipment accurately using the track & trace information that we provide to you. The package will arrive at your home approximately 1 to 3 working days after shipping by us.

Returns [only for consumers]

You change your mind...
When purchasing products in our webshop, you - as a consumer - have the option to cancel the agreement without giving a reason within 14 days. This cooling-off period starts on the day after receiving the product. Report your request for return stating your order number within 14 days via our contact page, or via an email to service@robohome.nl, and we will then send you the return instructions. The costs of returning are for the consumer. Business customers cannot return products.

What can you do with the product during the cooling-off period?
You must be able to assess the product to see if you want to keep it. You may open the packaging to view the product, provided you do this properly.

You may not actually use the product if you do not yet know whether you will keep it. RoboHome may request compensation if it appears after returning the product that you have done something with it that was not necessary to assess it.

The product is defective or damaged...
If you receive a product that is defective or damaged, we would like to ask you to report this to us within 7 days of receipt, so that we can resolve this for you. Please send an email to service@robohome.nl with the order number, a description of the defect, and if relevant a photo. RoboHome will send you instructions on how to return the product.

Is your product defective after 30 days with normal use and within the warranty period? Then this is a manufacturing defect and the repair is completely free of charge.
If it is not covered by the warranty conditions, for example due to your own fault, then you will have to pay for the repair. We cannot indicate in advance how high the costs will be. First we have to examine your product, and then we will make a price quote. You can then decide for yourself whether you want to have it repaired.

Exceptions...
A different procedure applies to a number of brands:

- Anki: service and warranty requests are processed directly via Anki. You can submit a service or warranty request via: https://support.anki.com/hc/en-gb/requests/new
- Ecovacs: service and warranty requests are processed directly via Ecovacs. You can submit a service or warranty request via: https://www.ecovacs.com/nl/support/warranty . More information about Ecovacs warranty can be found on the attached page.
- Robomow: service and warranty requests are processed directly via Robomow. You can reach customer service via email contact.nl@robomow.eu or by phone on +31(0) 738080374 (standard call costs) from Monday to Friday from 09:00 - 16:00.
- Wolf-Garten: service and warranty requests are processed directly via Wolf-Garten. You can reach customer service by email contact.nl@robomow.eu or by phone at +31(0)738080374 (standard call costs) from Monday to Friday from 09:00 - 16:00.
- Hygiene products: For hygienic reasons, a number of products may not be returned if the products are in their original, undamaged packaging where the seal has not been broken. This applies to:
Bedding and related products
Thermometers and related items
Sleep sensors
- Somnox Sleep Robot
Please note: if you ordered the sleep robot from Somnox itself, please look here for the return procedure.
The Somnox Sleep Robot and the cover are still in the original packaging and have not been used: 100% refund.
The Somnox Sleep Robot and the cover have been removed from the packaging: 90% refund for the robot, 0% refund for the cover.
The Somnox Sleep Robot is out of the packaging, the cover is still in the packaging: 90% refund for the robot, 100% refund for the cover.

We offer a 30-night return policy after your Somnox Sleep Robot has been delivered.

Installation or customization costs
Unfortunately, we cannot reimburse any costs incurred by you for installation or customization.

Returning? Read what to do here.

Report your problem via our contact page, or by sending an email to service@robohome.nl
You will receive instructions from Robohome on how to return your product.
Pack the product according to the instructions (in the original condition and undamaged, in the original packaging, and a copy of the packing slip or purchase invoice)
Return the product by registered mail if you deem this relevant.