RoboHome is responsible for the processing of personal data as shown in this privacy statement.
Contact details
RoboHome
Stoopendaalweg 3
3632JD Loenen aan de Vecht
The Netherlands
+31623037109
Data protection
Ms. J. van den Berg is Data Protection Officer at RoboHome. She can be reached via the email address persoonsgegevens@robohome.nl.
Personal data
RoboHome processes your personal data because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data that we process:
- First and last name,
- Address details,
- Phone number,
- Email address,
- Other personal data that you actively provide, for example by creating an account on our website, in correspondence and by telephone,
- Data about your activities on our website,
- IP address,
- Location data,
- Internet browser and device type,
- Bank account number (in case of returns).
We also process the following for business customers:
- Company name,
- Chamber of Commerce number,
- VAT number.
Special and/or sensitive personal data
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16 years of age. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without this consent, please contact us at persoonsgegevens@robohome.nl, and we will delete this information.
For what purpose and on what basis do we process personal data?
RoboHome processes your personal data for the following purposes:
- To process your payment,
- To deliver goods and services to you,
- To be able to call or email you if this is necessary to be able to perform our services,
- To inform you about changes to our services and products,
- To offer you the opportunity to create an account,
- To send our newsletter and/or advertising brochure,
- RoboHome analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences,
- RoboHome also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.
Automated decision-making
RoboHome does not make decisions based on automated processing on matters that can have (significant) consequences for people. This concerns decisions that are made by computer programs or systems, without a human being (for example an employee of RoboHome) involved. RoboHome uses the following computer programs or systems to optimize the customer experience on our website:
- CCV webshop for processing personal data and orders, analyzing website visits,
- Hotjar for analyzing the behavior of visitors to our website,
- Google Analytics for analyzing the behavior of visitors to our website.
Retention period of personal data
RoboHome does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We use a retention period of up to 7 years for your personal data. The reason we store your data within this period is that we are able to do so in order to serve you properly and to comply with the legal obligations imposed on us as a company. Your data will be deleted by us at the end of the stated retention period at the latest.
Sharing personal data with third parties
RoboHome does not sell your data to third parties. We only provide this data if this is necessary for the execution of our agreement with you (for example, to be able to deliver your order to you), or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. RoboHome remains responsible for these processes.
Cookies or similar techniques
A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. RoboHome only uses technical, functional and analytical cookies that do not infringe on your privacy. The cookies we use are necessary for the functioning of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also use them to optimize our website. You can opt out of cookies by setting your internet browser so that it does not accept cookies.
cookies. In addition, you can also delete all information previously saved via your browser settings.
View, modify or delete data
You have the right to view, correct or delete your personal data. If you have created an account on our website, you can easily do this yourself by logging into your account via the following link: https://www.robohome.nl/account. If you have forgotten your password, you can recover it yourself via this page by clicking on the 'forgotten password' button.
In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by RoboHome and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization named by you.
You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to persoonsgegevens@robohome.nl. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. RoboHome would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
Security of personal data
RoboHome takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us via the email address persoonsgegevens@robohome.nl.
en 